Casino identity verification

Follow the requested steps

Use only the secure verification route provided by the operator. Check that names and account details match the documents requested.

Ask before sending extra documents

If a request is unclear, verify it through the official support channel. Do not send identity documents through an unverified email or chat.

Submit only through the secure requested channel

Check that the requested document belongs to you, is current where required, and shows the full edges and relevant details. Follow the file-size and format instructions.

Do not edit a document to hide information unless the operator’s instructions permit redaction; ask first if a detail is unclear.

Follow the request exactly

Check which document, sides, date or detail the operator requests before uploading. Use the secure account route and ensure the image is legible, complete and unaltered.

Sending extra documents can expose more data without resolving the specific verification question.

Track a pending review

Note when and where you submitted the document and any reference shown. Check the account status before uploading the same file again.

If a document is rejected, use the stated reason to correct the issue or ask support what specific information is missing.